Frequently Asked Questions

  • What is cloud computing?

    Cutting through the hype.

    We think the majority that call themselves 'cloud' are confused or taking advantage of market confusion. Some are obviously both. 

    Almost anyone can rack and virtualise a server and call it a 'Cloud' these days. There's a cloud rush of new or rebranded providers stating their claims of the "new, never been done before, best of breed, cloud offerings." When we scratch below the silver lining we often find a lacking of resiliency, inadequate security measures, and little or no customer facing provisioning or reporting tools.

    The challenge with cloud is for you to be able to decipher when the new is just more of the old with a different name.

    To define 'cloud' Where's My Server? echoes the National Institute of Standards and Technology (NIST).

    "Cloud computing is a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction. This cloud model promotes availability and is composed of five essential characteristics."

    Full article

    Updated May 2012 The NIST Cloud Computing Synopsis and Recommendations

    (Hint : WMS Does IaaS)

     

    Ticking boxes

    One person's idea of cloud computing is often far from the next and it takes a complex explanation to define what cloud computing can be.   Over the years we've witnessed many local service providers systematically 'cloud wash' their offerings in hope to take advantage of the hype.   It's no surprise to us that there's confusion, uncertainty and doubt around what cloud can be.

    We agree that Amazon, Salesforce and Google with literally millions of servers across hundreds if not thousands of locations are cloud.

    As for the local hosting company with one or two locations and a high reliance on staff pulling levers on behalf of the customers? You decide.

  • What border firewall tools do I get and how do I manage them?

    WMS Firewall costs you nothing and further reduces your reliance on data centre staff to get things done.

    Run at the WMS network border, your firewall operates independently from your server, providing a safe and convenient way to protect your server and virtual network.

    You'll be pleased, that in the design we kept it simple yet feature rich.

    WMS Firewall is great example of us thinking in your shoes, by helping you get more done, with more visibility and control in faster time when managing hosted infrastructure.

    More info - Firewall Panel detail and user guide.

  • Which Operating Systems do you offer?

    We provide the following operating systems. If what you need isn't here, let us know.

    Linux Servers

        Debian 6 (Squeeze) x32
        Debian 6 (Squeeze) x64
        Debian 7 (Wheezy) x32
        Debian 7 (Wheezy) x64
        Ubuntu 12.04 x32
        Ubuntu 12.04 x64
        CentOS 6 x32
        CentOS 6 x64
     

    Microsoft Servers

        Windows Server Standard 2003
        Windows Server Standard 2008 x64
        Windows Server Standard 2008 R2
        Windows Server Standard 2008 Web Edition

    A range of other Microsoft licenses are available on monthly subscription along with BYO options. More here

  • What are the different types of disk you offer?

    Our approach to storage provides better performance, higher levels of redundancy, better scalability and cost advantage when comparing to most other providers.

     

    The 5 disk types; 

    • System Disk
    • Local Disk
    • Network Disk
    • Backup Disk
    • Offsite Backup

     

    

System Disk  

    
High speed disk for your operating system. It appears in your OS as a local drive. System disk is backed up when server clone is on and stored on backup disk.

    Local Disk


    Like system disk, storage disks appear as a local drive in your OS. There are no size-constraints on storage disks. Storage disk is also backed up when server clone is on and stored on backup disk.

    Network Disk


    SMB or NFS network storage. Once allocated you can mount Network Disk inside your OS for use as shared storage accross multiple servers, or for file-level backups, e.g, for use by your own backup agent.

    

Backup Disk


    Storage for WMS managed server clones. These full server backups can be performed hot (while your server is running) and are on standby as a full instance of your server should you need them.



    Offsite Backup

    Used for off site backups of your server clones.

  • Can I get help with my OS?

    While we'll try to help you where we can, we don't specialise in providing operating system support. It's simply to hard to be expert in the range of operating systems and associated software which can run on WMS.

    We aim to provide you the best virtual infrastructure experience out there, and part of that means we leave the OS level support to the experts.

    If you do need a system administrator for a particular project or problem, ask us anyway, if we can't help you we'll know someone that can.

  • Can I bring my own Microsoft Licences?

    Yes you can.

    For server deployments that need more than 5 Servers contact us for Private Cloud options. Otherwise here's the low-down on BYO MS licenses.

    In July 2011, Microsoft introduced License Mobility allowing some licenses to be hosted on a multi-tenanted platform.

    Server Applications that you can bring your own licenses include:

        SQL Server
        Exchange Server
        SharePoint Server
        Lync Server
        System Center servers
        Dynamics CRM

    If you want to completely manage your own licenses you can do that to.  Just let us know what you're after.

  • Where are your Servers?

    Our main server farm is in Wellington, New Zealand.
    We are housed in a purpose built data centre with UPS power, diesel generator backup and redundant geo-diverse paths to the internet.

    Have a look at our uptime stats, customer testimonials and twitter alerts for more information and transparency of our ability to provide outstanding, ongoing service.

  • How do I get support?

    When you need us, we're here 24/7.

    We provide fast and efficient support via our web and email based help desk.

    Web support.wheresmyserver.com

    Email support@wheresmyserver.com

    Depending on the severity of your support request we respond within 5mins - 4hours

    If you require additional SLA's or uptime guarantees let us know.

  • Can I have multiple Servers sharing a VLAN?

    Yes, simply choose the VLAN option when provisioning your virtual server. Current options are:

        One useable IP (/30, four addresses).
        Five useable IPs (/29, eight addresses).

    If you need a bigger VLAN, or have other networking needs, just ask.

  • How do I get discounts and free credit?

     

    Month at a time billing discount

    Fixed monthly gets a 30 percent discount compared to on-demand (hourly) and suits longer term deployments. On-demand is charged when you burst over the fixed monthly resource allocation.

     

    Discounts

    Reseller Discount

    If you resell our services or manage services on behalf of your customer (i.e. You provide Website or SaaS hosting), you can access substantial discounts off the list price.

    Referral hand back

    Refer a new customer and we'll credit the equivalent of 10 percent of their spend your account for 12 months. (Make sure they tell us who you are when they sign up).

    Contact us to learn more about discounts and get reseller status.

  • How am I billed?

    Your costs for the first month are charged for up-front. From the second month and thereafter you are charged for services in arrears payable on the 20th of the following month.

    Increasing resources on the fly like CPU, Disk and RAM is charged to your account by the hour with the option to set it to the lower costing 'Monthly' at the beginning of your next monthly cycle.

    Your balance is displayed on your account pages with extensive drill-downs in to usage and costs.  You get deep visibility of where every cent is going.

    Pay by the hour for short term projects, or use 'fixed monthly' for longer term projects and save 30 percent.

  • How does this compare to hosting my own servers?

    Purchasing and owning server equipment, brings headaches around resiliency, security, capital costs and ongoing maintenance costs, WMS takes care of all that.


    WMS minimises the overhead of running single or multiple-server environments at the sysadmin level, improving service levels while reducing operational cost and complexity.

     

    WMS is specifically designed to address and offer solutions to the following problems:

     

    • Lack of visibility of systems failures or problems which are impacting the you and your customers;

    • Lack of tools to self-diagnose and remedy problems;

    • Reliance on hosting-provider staff for server administration tasks;

    • Inability to proactively prepare and budget for future demand and usage.

     

    We take care of costly tasks, such as platform monitoring, physical security, backups (onsite and offsite) and housing in an enterprise grade datacentre.

    If anything goes wrong with the hardware, we fix it, not you.  As an operational cost rather than a capital expense, WMS stacks up as a more cost effective choice.

    Simple tasks that cost you money in a traditional server environment like disk changes, RAM upgrades, late-night reboots and managed backups can be easily managed from the WMS control panel without the expensive time and technician charges they typically go with a owned server.

    To get help with the best solution or to do an open comparison get in touch.

  • Do I get admin or root access to my servers?

    Yes! Each server is a completely independent machine, and you have full access to the entire operating system.

  • Can I get paid for referrals?

    Sadly, as of December 2012 we stopped paying referral credits.  If that puts you out let us know.

  • Can a Server have more than 1 IP address?

    Yes, IP addresses are allocated to the virtual NIC.  You can add more virtual NICs for additional IP addresses.

     

    Related: Border Firewall Control

  • Which browsers does the web interface support?

    Most modern browsers are fine. 

    We test the Web Interface on Firefox 3+, IE8, Chrome and Safari.

  • Can I bring my own virtual server images?

    Yes you can.  Contact us with what you're planning.